Shipping Policy

Shipping / Handling (Flat Rate)

• Our standard shipping rate per item is $6.99 USD. Except larger items such as Pet Beds, Pet Carrying Bags are $12.99 USD.

• Most items are shipped within 3 to 5 business days via UPS Ground. Custom made items can take 3-6 weeks. If you wish to have your shipment expedited, additional charges will apply. Contact us for details regarding expediting your order.

• For shipping to Hawaii, Alaska or Puerto Rico please contact us for details regarding your order.

• We currently do not ship to International addresses

• All shipments will be insured and have a corresponding tracking number. Orders must be shipped to a valid residential address. Purchases may not be shipped to a PO Box. Some shipments may require signature upon receipt. For security reasons, we can only ship to the address that is listed as your billing address for your credit card.

• Shipping and handling charges are not refundable.

• Delivery times are estimated. Certain delays are inevitable and out of our control. We do not guarantee any specific time for shipment or delivery.

• Incorrect or undeliverable addresses and refused shipments resulting in an item being returned to shipper will be charged for shipping fees. Undeliverable packages which require reshipment at the customer’s request are subject to a reshipment charge equivalent to the original shipping fees. This includes refusal of a package, unclaimed packages, or misinformation on the part of the customer. Should we be unable to reach the customer for resolution, a 50% restock charge will be apply and store refund will be issued for the balance Shipping and handling is non-refundable.

• Oversize items (larger pet carriers, pet strollers, pet furniture) will have an additional oversize shipping fee. As shipping cost vary significantly by zip code (USA), country, and size of package, the shipping fee charged during Check Out is based on standard packages less than 6 lbs. After your shipment is packed and we know the exact shipping cost, we will notify you for approval of any additional fees prior to charging your card and ship out. We apologize for any inconvenience. This helps us streamline our shipping process and keeps shipping cost low and reasonable for all customers.